Terms & Conditions for Carmel Cakery LLC

Effective Date: 01/22/2025

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Welcome to Carmel Cakery! By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website, placing an order, or engaging with our services, you agree to these Terms & Conditions and any other referenced policies. If you do not agree, you must not use our website or services.

2. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Changes will be posted here with an updated effective date.

It is your responsibility to review these terms periodically. Your continued use of our services constitutes acceptance of any updates.

3. Products and Services

Product Availability

All products are subject to availability. While we strive to keep inventory up to date, some items may be unavailable.

Custom Orders

• We will work with you to ensure your order meets your specifications.

• Custom orders are subject to availability and may incur additional fees for modifications.

Cottage Food Law Compliance

Carmel Cakery LLC operates under the Texas Cottage Food Law.

• Our products are homemade in a kitchen not inspected by the Texas Department of State Health Services.

• We are permitted to sell only non-potentially hazardous foods directly to consumers within Texas.

For more details, please refer to the Texas Cottage Food Law.

4. Orders, Payment & Confirmation Policy

Order Approval

• All orders are subject to approval based on schedule, ingredients, and design specifications.

• We will notify you promptly if adjustments are required or if we are unable to fulfill your request.

Payment Requirements

• Full payment (or a deposit for custom orders) is required to secure your order.

• Orders are not confirmed until payment is received. A confirmation receipt will be provided.

• To ensure availability, we recommend placing orders as early as possible.

Pricing

• Prices are listed on our website and may be adjusted at any time.

• Pricing changes do not affect confirmed orders.

Payment Methods

• Payments must be made at checkout via the accepted methods listed on our website (credit/debit cards, etc.).

• By providing payment details, you confirm you have the legal right to use the payment method.

Deposits & Final Payments

• A non-refundable deposit of 50% is required for all custom orders.

• The remaining balance is due one week before pickup/delivery.

• Orders under $150 and those placed with less than 7 days’ notice require full payment at booking.

• If payment is not received by the due date, we reserve the right to cancel the order.

5. Delivery & Pickup

Delivery

• We deliver within specified areas. Fees are calculated at checkout.

• Delivery times are estimates and may vary.

Delivery Policy

• We take care to deliver your order in perfect condition.

• Once the delivery is complete, Carmel Cakery LLC is not liable for any damage caused by the client, guests, venue staff, or other vendors.

Pickup

• Orders can be picked up at our location. Please arrive at the specified time to avoid delays.

• Once items leave our premises, we are not liable for damage due to transportation, handling, or other external factors.

Liability Disclaimer for Pickup

• We are not responsible for any accidents, injuries, or incidents on our premises.

• Please exercise caution when visiting our location.

6. Cancellations & Refunds

Custom Orders

• A 50% non-refundable deposit is required at booking.

• Cancellations made less than 4 weeks before the pickup/delivery date will not be refunded.

Standard Orders

• Refunds for standard orders are considered on a case-by-case basis (e.g., errors on our part).

• Refund requests must be made at the time of pickup or delivery.

Errors or Quality Concerns

• If you believe there is an issue with your order, notify us immediately upon pickup or delivery.

• If a valid issue is found, we may offer a replacement or store credit.

• Refunds are only issued after reviewing the claim.

Non-Refundable Items

• Refunds will not be issued for consumed items unless a valid quality issue is identified.

• No refunds for custom designs or flavors once made according to specifications.

We appreciate your understanding and support!

7. User Conduct

By using our website and services, you agree not to:

• Engage in unlawful behavior or violate these Terms & Conditions.

• Use our services for fraudulent, malicious, or illegal activities.

• Interfere with website functionality.

• Submit false or misleading order information.

8. Intellectual Property

• All website content, including text, images, logos, and graphics, belongs to Carmel Cakery LLC.

• You may not copy, reproduce, or distribute any content without our express permission.

9. Limitation of Liability

Carmel Cakery LLC will not be liable for:

• Indirect, incidental, or consequential damages from using our services or products.

• Any claim exceeding the amount paid for the product or service in question.

10. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Force Majeure

We are not responsible for service failures or delays caused by factors beyond our control, including:

• Natural disasters

• Strikes

• Technological failures

12. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of the State of Texas.

• Any disputes will be resolved through binding arbitration or Texas courts.

13. Contact Us

For questions or concerns, please reach out to us at:

📧Email: carmelcakery@gmail.com

Thank you for choosing Carmel Cakery! We appreciate your business.